Terms and conditions

I. General Provisions

1. These General Terms and Conditions (hereinafter referred to as “Terms and Conditions”) are issued pursuant to § 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the “Civil Code”).

SOH Sound & Lights s.r.o.
Company ID (IČ): 07894791
Registered office: Antala Staška 242/14, 140 00 Prague 4
Registered at the Municipal Court in Prague, Section C, Insert 309435.
e-mail:  eshop@soh.cz
phone: 272 272 500
web: www.soh.cz
(hereinafter referred to as the “Seller”)

2. These Terms and Conditions govern the mutual rights and obligations of the Seller and the natural person who enters into a purchase contract outside of their business activity as a consumer, or within the scope of their business activity (hereinafter referred to as the “Buyer”) through the web interface located at the internet address www.soh.cz (hereinafter referred to as the “online store”).
3. The provisions of the Terms and Conditions are an integral part of the purchase contract. Any deviating agreements in the purchase contract shall take precedence over the provisions of these Terms and Conditions.
4. These Terms and Conditions and the purchase contract are concluded in the Czech language.

II. Product Information and Prices

1. Product information, including prices and main product characteristics, is provided for each product in the online store catalogue. Product prices are stated including value added tax, all related fees and costs for returning goods that by their nature cannot be returned by regular postal service. Product prices remain valid for the period during which they are displayed in the online store. This provision does not preclude the conclusion of a purchase contract under individually agreed terms.
2. All product presentations in the online store catalogue are for informational purposes only and the Seller is not obliged to enter into a purchase contract regarding such products.
3. The online store publishes information about costs associated with packaging and delivery of goods. Information about packaging and delivery costs stated in the online store applies only when goods are delivered within the territory of the Czech Republic and Slovakia.
4. Any discounts on the purchase price of goods cannot be combined with each other, unless the Seller and the Buyer agree otherwise.

III. Orders and Conclusion of Purchase Contract

1. Costs incurred by the Buyer when using remote communication means in connection with the conclusion of a purchase contract (internet connection costs, telephone call costs) are borne by the Buyer. These costs do not differ from the basic rate.
2. The Buyer may place an order for goods in the following ways:
   • through their customer account, if they have previously registered in the online store,
   • by filling out the order form without registration.
3. When placing an order, the Buyer selects the goods, the quantity of goods, the payment method and the delivery method.
4. Before submitting the order, the Buyer is allowed to review and modify the data entered in the order. The Buyer submits the order to the Seller by clicking the “SUBMIT ORDER” button. The data provided in the order is considered correct by the Seller. A valid order requires the completion of all mandatory fields in the order form and confirmation by the Buyer that they have read these Terms and Conditions.
5. Immediately upon receiving the order, the Seller shall send the Buyer a confirmation of receipt of the order to the e-mail address provided by the Buyer when placing the order. This confirmation is automatic and is not considered as conclusion of a contract. The current Terms and Conditions of the Seller are attached to the confirmation. The purchase contract is concluded only upon acceptance of the order by the Seller. Notification of order acceptance is delivered to the Buyer’s e-mail address.
6. If the Seller cannot fulfil any of the requirements stated in the order, the Seller shall send the Buyer an amended offer to their e-mail address. The amended offer is considered a new proposal for a purchase contract, and the purchase contract is in such case concluded upon the Buyer’s confirmation of acceptance of this offer to the Seller’s e-mail address.
7. All orders accepted by the Seller are binding. The Buyer may cancel the order until the Buyer receives notification of order acceptance by the Seller. The Buyer may cancel the order by telephone at the phone number or e-mail of the Seller stated in these Terms and Conditions.
8. In the event of an obvious technical error on the part of the Seller in stating the price of goods in the online store or during the ordering process, the Seller is not obliged to deliver the goods to the Buyer at such obviously incorrect price, even if the Buyer has received an automatic confirmation of receipt of the order. The Seller shall inform the Buyer of the error without undue delay and shall send the Buyer an amended offer to their e-mail address.

IV. Customer Account

1. Based on the Buyer’s registration in the online store, the Buyer may access their customer account. From their customer account, the Buyer may place orders for goods. The Buyer may also order goods without registration.
2. When registering a customer account and when ordering goods, the Buyer is obliged to provide all information correctly and truthfully. The Buyer is obliged to update the information in the customer account whenever any changes occur.
3. Access to the customer account is secured by a username and password. The Buyer is obliged to maintain confidentiality regarding the information necessary to access their customer account. The Seller bears no responsibility for any misuse of the customer account by third parties.
4. The Buyer is not authorised to allow third parties to use the customer account.
5. The Seller may cancel the customer account, particularly if the Buyer has not used their account for an extended period, or if the Buyer breaches their obligations under the purchase contract or these Terms and Conditions.
6. The Buyer acknowledges that the customer account may not be available continuously, particularly with regard to necessary maintenance of the Seller’s hardware and software equipment, or necessary maintenance of hardware and software equipment of third parties.

V. Payment Terms and Delivery of Goods

1. The Buyer may pay the price of goods and any costs associated with the delivery of goods under the purchase contract in the following ways:
   • by bank transfer to the Seller’s bank account No. 272272501/2010, held at Fio banka, a.s.
   • by non-cash payment card
   • cash on delivery upon handover of goods
   • in cash or by payment card during personal collection at the business premises
2. Together with the purchase price, the Buyer is obliged to pay the Seller the costs associated with packaging and delivery of goods at the agreed amount.
3. In the case of cash payment, the purchase price is due upon receipt of the goods. In the case of non-cash payment, the purchase price is due within 3 days of the conclusion of the purchase contract.
4. In the case of payment through a payment gateway, the Buyer follows the instructions of the relevant electronic payment provider.
5. In the case of non-cash payment, the Buyer’s obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the Seller’s bank account.
6. The Seller does not require any advance payment or other similar payment from the Buyer in advance. Payment of the purchase price before the goods are dispatched is not considered an advance payment.
7. Under the Sales Registration Act, the Seller is obliged to issue a receipt to the Buyer. At the same time, the Seller is obliged to register the received revenue with the tax administrator online; in the event of a technical failure, no later than within 48 hours.
8. Goods are delivered to the Buyer:
   • to the address specified by the Buyer in the order
   • through a parcel pick-up point to the address of the pick-up point specified by the Buyer
   • by personal collection at the Seller’s business premises
9. The choice of delivery method is made during the ordering process.
10. Delivery costs depending on the method of dispatch and collection of goods are stated in the Buyer’s order and in the order confirmation by the Seller.
11. If the Seller is obliged under the purchase contract to deliver goods to a location specified by the Buyer in the order, the Buyer is obliged to accept the goods upon delivery.
12. Upon receipt of goods from the carrier, the Buyer is obliged to check the integrity of the packaging and to report any defects to the carrier immediately. Incomplete contents or mechanical damage must be reported no later than 3 days after receipt of the goods.
13. The Seller shall issue a purchase receipt to the Buyer. The receipt is enclosed with the delivered goods.
14. The Buyer acquires ownership of the goods upon full payment of the purchase price including delivery costs, but no earlier than upon receipt of the goods.
15. The risk of accidental destruction, damage or loss of goods passes to the Buyer at the moment of receipt of the goods or at the moment when the Buyer was obliged to accept the goods but failed to do so in breach of the purchase contract.

VI. Withdrawal from Contract

1. The Buyer who concluded a purchase contract outside of their business activity as a consumer has the right to withdraw from the purchase contract.
2. The withdrawal period is 14 days:
   • from the date of receipt of the goods
   • from the date of receipt of the last delivery of goods, if the subject of the contract is several types of goods or delivery of several parts
   • from the date of receipt of the first delivery of goods, if the subject of the contract is regular repeated delivery of goods
3. The Buyer cannot withdraw from the purchase contract, among other cases:
   • for the provision of services if they were fulfilled with the Buyer’s prior express consent before the expiry of the withdrawal period
   • for the delivery of goods or services whose price depends on fluctuations in the financial market beyond the Seller’s control
   • for the delivery of goods that were customised according to the Buyer’s wishes or for their person
   • for the delivery of goods that are subject to rapid deterioration, as well as goods that have been irreversibly mixed with other goods after delivery
   • for the delivery of goods customised to order and for goods sold by the metre, such as LED strips and cables
   • for hygiene and medical supplies (oxygen concentrators, nasal cannulas, oxygen masks)
   • for the delivery of audio or video recordings or computer programs if the Buyer has breached their original packaging
   • for the delivery of digital content if it was not delivered on a tangible medium and was delivered with the Buyer’s prior express consent
   • the Buyer is not entitled to return goods if the goods were personally collected at the Seller’s business premises
   • in other cases specified in § 1837 of the Civil Code
4. To comply with the 14-day withdrawal period from receipt of goods, the Buyer shall send the complete goods at their own expense to the business premises address – SOH, Antala Staška 242/14, 140 00 Prague 4. Together with the returned goods, the Buyer shall enclose the issued purchase receipt or a copy thereof together with a declaration of withdrawal from the purchase contract.
5. If the Buyer withdraws from the contract, the Seller shall return to the Buyer without undue delay, but no later than 14 days from the withdrawal, the monetary funds in the amount of the price of the returned goods, based on a credit note confirmed by the Buyer. Without a credit note confirmed by the Buyer, the monetary funds for the returned goods cannot be returned to the Buyer. In the case of withdrawal from the purchase contract within 14 days of receipt of goods, the Buyer is not entitled to a refund of delivery costs for the returned goods.
6. The goods must be returned by the Buyer to the Seller undamaged, unworn and unsoiled, and if possible, in the original packaging. The Seller is entitled to unilaterally set off their claim for compensation for damage to the goods against the Buyer’s claim for a refund of the purchase price.
7. The Seller is entitled to withdraw from the purchase contract due to stock depletion, unavailability of goods, or when the manufacturer, importer or supplier of the goods has discontinued production or importation of the goods. The Seller shall inform the Buyer without delay and shall refund all monetary funds including delivery costs within 14 days from the notification of withdrawal from the purchase contract.

VII. Rights Arising from Defective Performance

1. The Seller warrants to the Buyer that the goods are free from defects at the time of receipt by the Buyer or the carrier. In particular, the Seller warrants to the Buyer that the goods have the properties agreed upon by the parties, are fit for the purpose stated by the Seller for their use, correspond to the quality or design of the contractual sample, are of the corresponding quantity, measure or weight, and that the goods comply with the requirements of legal regulations.
2. The Seller’s obligations arising from defective performance shall be at least to the extent of the manufacturer’s obligations from defective performance. The Buyer is entitled to exercise the right arising from a defect that occurs in consumer goods within twenty-four months of receipt.
3. If the goods sold, their packaging, instructions attached to the goods, or advertising state a period during which the goods can be used, the provisions on quality guarantee shall apply.
4. The provisions of the preceding paragraph shall not apply to goods sold at a lower price due to a defect for which the lower price was agreed, to wear and tear of goods caused by their normal use, to used goods for a defect corresponding to the degree of use or wear that the goods had at the time of receipt by the Buyer, or where this results from the nature of the goods.
5. In the event of a defect, the Buyer may file a complaint with the Seller and request:
   • replacement with new goods
   • repair of the goods
   • a reasonable discount on the purchase price
   • withdrawal from the contract
6. The Buyer has the right to withdraw from the contract:
   • if the goods have a material defect
   • if the Buyer cannot properly use the goods due to a recurring defect or defects after repair
   • in the case of a greater number of defects in the goods
7. A material breach of contract is one where the party in breach knew or should have known at the time of concluding the contract that the other party would not have concluded the contract had they foreseen such breach.
8. For a defect constituting a non-material breach of contract, the Buyer is entitled to have the defect remedied or to receive a reasonable discount on the purchase price.
9. If a remediable defect occurs repeatedly after repair (typically the third complaint for the same defect or the fourth for different defects) or if the goods have a greater number of defects (generally at least three defects simultaneously), the Buyer has the right to request a discount on the purchase price, replacement of the goods or to withdraw from the contract.
10. When filing a complaint, the Buyer is obliged to inform the Seller which right they have chosen. A change of choice without the Seller’s consent is only possible if the Buyer requested repair of a defect that turns out to be irremediable.
11. If repair or replacement of goods is not possible, on the basis of withdrawal from the contract, the Buyer may request a full refund of the purchase price.
12. If the Seller proves that the Buyer knew about the defect before accepting the goods or caused it themselves, the Seller is not obliged to satisfy the Buyer’s claim.
13. The Buyer cannot file a complaint for discounted goods on the grounds for which the given goods were discounted.
14. The Buyer may be charged costs for processing an unjustified complaint and for transport.
15. The Seller is obliged to issue the Buyer with written confirmation of when the Buyer exercised the right, the content of the complaint and the method of complaint resolution requested by the Buyer, as well as confirmation of the date and method of complaint resolution, including confirmation of the repair performed and its duration, or written justification for rejection of the complaint.
16. The Seller or an authorised employee shall decide on the complaint immediately; in complex cases within three working days. The complaint, including the removal of the defect, must be resolved without undue delay, no later than 30 days from the date the complaint was filed, unless the Seller and the Buyer agree on a longer period. Failure to meet this deadline is considered a material breach of contract and the Buyer has the right to withdraw from the purchase contract.
17. The Seller shall inform the Buyer in writing of the result of the complaint.
18. The Buyer is not entitled to rights arising from defective performance if the Buyer knew before accepting the goods that the goods had a defect, or if the Buyer caused the defect themselves.
19. The Buyer shall send the goods being complained about at their own expense to the business premises address – SOH, Antala Staška 242/14, 140 00 Prague 4. Together with the goods, the Buyer shall enclose the issued purchase receipt or a copy thereof together with a written description of the defect being complained about. The costs of returning the resolved complaint to the Buyer are borne by the Seller.
20. The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by § 1914 to 1925, § 2099 to 2117 and § 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection.

VIII. Delivery of Correspondence

1. The contracting parties may deliver all written correspondence to each other by electronic mail.
2. The Buyer delivers correspondence to the Seller at the e-mail address stated in these Terms and Conditions. The Seller delivers correspondence to the Buyer at the e-mail address provided in their customer account or in the order.

IX. Personal Data

1. All information provided by the Buyer during cooperation with the Seller is confidential and will be treated as such. Unless the Buyer gives the Seller written consent, the Buyer’s data will not be used by the Seller in any way other than for the performance of the contract, except for the e-mail address to which commercial communications may be sent, as this procedure is permitted by law unless expressly rejected. These communications may only relate to similar or related goods and can be unsubscribed from at any time in a simple manner. The e-mail address will be retained for this purpose for a period of 3 years from the conclusion of the last contract between the contracting parties.
2. More detailed information on the protection of personal data can be found in the Personal Data Protection Policy.

X. Final Provisions

1. All agreements between the Seller and the Buyer are governed by the legal order of the Czech Republic. If the relationship established by the purchase contract contains an international element, the parties agree that the relationship is governed by the law of the Czech Republic. This does not affect the consumer’s rights arising from generally binding legal regulations.
2. The Seller is not bound by any codes of conduct in relation to the Buyer within the meaning of § 1826 par. 1 letter e) of the Civil Code.
3. All rights to the Seller’s web pages, in particular copyright to the content, including the page layout, photos, films, graphics, trademarks, logos and other content and elements, belong to the Seller. It is prohibited to copy, modify or otherwise use the web pages or any part thereof without the Seller’s consent.
4. The Seller bears no responsibility for errors caused by third-party interference with the online store or by its use contrary to its intended purpose. The Buyer must not use any procedures that could adversely affect the operation of the online store and must not engage in any activity that could enable them or third parties to unlawfully interfere with or unlawfully use the software or other components of the online store, and must use the online store or its parts or software in a manner consistent with its purpose.
5. The Buyer hereby assumes the risk of change of circumstances within the meaning of § 1765 par. 2 of the Civil Code.
6. The purchase contract including the Terms and Conditions is archived by the Seller in electronic form and is not publicly accessible.
7. The Seller may amend or supplement the Terms and Conditions. This provision does not affect the rights and obligations that arose during the effectiveness of the previous version of the Terms and Conditions.

A Buyer who concluded a purchase contract outside of their business activity as a consumer has the right to withdraw from the purchase contract within 14 days from receipt of the goods.

How to proceed with a goods return:

1. Send the complete goods at your own expense to the business premises address: SOH, Antala Staška 242/14, 140 00 Prague 4.
2. Enclose the issued purchase receipt or a copy together with a declaration of withdrawal from the contract.
3. The goods must be returned undamaged, unworn and unsoiled, if possible in the original packaging.
4. After receiving the returned goods, the Seller will issue a credit note. Upon the Buyer’s confirmation of the credit note, the monetary funds in the amount of the returned goods’ price will be refunded within 14 days at the latest.

Withdrawal cannot be applied, among other cases, to:

• Goods customised to order according to the customer’s wishes
• Goods sold by the metre (LED strips, cables)
• Audio or video recordings with broken packaging
• Digital content delivered on an intangible medium
• Hygiene and medical supplies
• Goods personally collected at the Seller’s business premises
• Other cases specified in § 1837 of the Civil Code

The Buyer is not entitled to a refund of delivery costs for returned goods. The Seller is entitled to withdraw from the contract due to stock depletion or unavailability of goods – in such case, all monetary funds will be returned within 14 days.

SOH (Svět Očima Hudby – The World Through the Eyes of Music) is a Czech company with over 25 years of tradition. It specialises in developing control systems for lighting technology, wholesale and retail sales of lighting and laser equipment, and rental of sound and lighting equipment for cultural events. The company holds international patent protection for the LTCA system for controlling lighting technology with music.

LTCA (Light Technology Controlled by Audio) is an internationally patented technology by SOH for the direct central control of a lighting park purely by an audio signal. The system is capable of fully autonomously, without an operator, controlling dozens of lighting effects so that the light show corresponds to the music. Unlike a lighting operator, it reacts to changes in music in real time and enables a non-stop dynamic lighting scene.

• Fully autonomous operation without an operator
• Central control – individual lighting effects complement each other
• The light show corresponds to the music and incorporates artistic elements from the music
• Significantly better utilisation of lighting equipment
• Enables individual control of dozens of lighting effects
• Non-stop live and dynamic creation of the lighting scene
• Fast reaction to unpredictable changes in the music
• Long-term reliable and trouble-free operation

Equipment rental: tel. +420 272 272 501, e-mail  pronajem@soh.cz
E-shop and sales: tel. +420 272 272 500, e-mail  eshop@soh.cz
Address: Antala Staška 242/14, 140 00 Prague 4
Web: www.soh.cz

Yes, the website www.soh.cz is available in several language versions: Czech, English, Slovak, German, French, Spanish and Russian.

The Music Visualization system is deployed in a number of clubs and at live events. References include, for example, the Radost FX club in Prague, the entertainment park in AVION in Brno, the Zlatý strom club, Music Club Kotnov, concerts by the band Arakain and others. Demo videos can be found on our YouTube channel.

At eshop.soh.cz you will find a wide range of lighting and laser equipment: moving heads, LED spotlights and effects, lasers, fog machines, DMX controllers and consoles, cables, connectors, hooks, brackets, stands and other accessories. We offer both retail and wholesale sales.

We provide a standard warranty of 24 to 36 months on all products for both individual and business customers.

We offer the following payment methods:

• Bank transfer (Fio banka)
• Non-cash payment card
• Cash on delivery upon handover of goods
• Cash or payment card during personal collection at the business premises

You can place an order through your customer account (after registration) or by filling out the order form without registration. Select the goods, quantity, payment method and delivery method. You can review your order before submitting it. After submission, you will receive an automatic confirmation by e-mail. The purchase contract is concluded only upon acceptance of the order by the Seller.

We deliver goods:

• To the address specified by the Buyer in the order
• Through a parcel pick-up point
• By personal collection at the premises at Antala Staška 242/14, Prague 4

Delivery costs are stated in the order. Cost information applies to deliveries within the Czech Republic and Slovakia.

Yes, we provide servicing of lighting and sound equipment. Contact us by phone at 272 272 500 or by e-mail at [email protected].

DMX512 is the most widely used communication protocol for controlling lighting equipment in professional and semi-professional environments. It allows controlling up to 512 channels in a single “universe” – for example, setting the colour, intensity, movement and effects of individual lights. SOH offers DMX controllers, USB interfaces and software for working with this protocol.

DMX Music Visualization is software developed by SOH that uses the internationally patented LTCA technology to control lighting equipment directly with an audio signal. The program analyses the audio input and automatically generates a dynamic light show that corresponds to the music. It uses the standard DMX512 protocol to control the lights.

Yes! On the Music Visualization download page you will find a demo version that allows you to control the first 10 DMX channels for free. Both an MSI installer and a ZIP archive for Microsoft Windows are available.

The current version is DMX Music Visualization 3.4 (2024). New features include:

• Free Basic version – upgrade from 20 to 24 attributes
• Keyboard Key symptom with optional Output Level
• Global Channels Modify supplemented with Swap, Resize and channel input by numbers
• Bug fixes in statistics and chase saving

The software supports ArtNet with up to 3,072 channels, MIDI input/output, DJ Buttons, Fixtures Editor and many other professional features.

This depends on the licence. The Demo version allows controlling 10 channels for free, the Basic version 24 attributes. Full licences support up to 3,072 DMX channels (6 universes) via ArtNet. For details about licences, contact us at 272 272 500.

A music symptom (also referred to in the program as symptom or attribute) is the fundamental building block of the entire Music Visualization system. Simply put: it is the result of music analysis that the program transforms into specific lighting effects.

The program continuously analyses the music and extracts various properties from it – for example, bass intensity, beat occurrence, overall volume or dominant frequencies. Each such property is one symptom. The symptom then outputs a numerical value (0–255) on its output, which directly controls one or more DMX channels of the connected lighting equipment.

The program offers over 50 different symptoms, for example:

• Beat Detection – detects a rhythmic beat (bass beat)
• Bass / Mid / High Level Output – responds to the intensity of low, mid or high frequencies
• Silence Detection – recognises when the music has stopped playing
• BPM III – identifies the tempo of the music and synchronises lights to the beats
• Strobo Enabler – detects the onset of beats and can trigger a strobe or laser
• Average Volume – responds to the average volume level

Each symptom can be assigned what it should control – a single DMX channel, a scene (a set of values for multiple channels) or a chase (a sequence of scenes). The number of active symptoms depends on the licence – the Free version allows a maximum of 6, full versions allow an unlimited number.

The DMX Music Visualization software is designed for Microsoft Windows. It is available as an MSI installer or ZIP archive. Drivers for the USB Interface are included in the installation package.

Yes, installation and configuration of the program directly for your built-in equipment can be arranged by phone at 272 272 500. Since SOH develops its own products, customising the system to your specific wishes and requirements is not a problem.

The upgrade can be performed electronically via the internet without the need to send the USB-DMX converter to SOH.

1. Select the licence upgrade version you require and add it to your shopping cart.
2. Choose the delivery method “Personal collection Prague 4 / Internet”.
3. Choose an online payment method (payment card, bank transfer, PayPal, etc.).
4. Submit the order.

After receiving your order, we will send you an e-mail with a link to generate your converter’s ID code. Send this ID code to us by e-mail. After registering the ID code, we will send you an e-mail with a link to download the Music Visualization software. After downloading and launching it, the program will automatically recognise and activate your licence.

Send the goods being complained about at your own expense to the business premises address: SOH, Antala Staška 242/14, 140 00 Prague 4. Enclose the issued purchase receipt or a copy together with a written description of the defect. The costs of returning the resolved complaint to the Buyer are borne by the Seller.

The Seller shall decide on the complaint immediately; in complex cases within three working days. The complaint, including the removal of the defect, must be resolved without undue delay, no later than within 30 days from the date the complaint was filed, unless the Seller and the Buyer agree on a longer period. The right arising from defective performance may be exercised within 24 months of receipt of the goods.

In the event of a defect, you may request:

• Replacement with new goods
• Repair of the goods
• A reasonable discount on the purchase price
• Withdrawal from the contract (in the case of a material defect, recurring defects after repair, or a greater number of defects)

A consumer has the right to withdraw from the purchase contract within 14 days of receipt of goods. Send the complete goods at your own expense to the business premises address: SOH, Antala Staška 242/14, 140 00 Prague 4. Enclose the issued purchase receipt or a copy together with a declaration of withdrawal from the contract.

Upon withdrawal, the Seller will refund the monetary funds in the amount of the returned goods’ price within 14 days at the latest, based on a credit note confirmed by the Buyer. The goods must be returned undamaged, unworn and unsoiled, if possible in the original packaging.

Withdrawal cannot be applied, among other cases, to:

• Goods customised to order according to the customer’s wishes
• Goods sold by the metre (LED strips, cables)
• Audio or video recordings with broken packaging
• Digital content delivered on an intangible medium
• Hygiene and medical supplies
• Goods personally collected at the Seller’s business premises